Shipping Policy

Order Processing

Carr McLean is committed to processing and shipping your order as quickly as possible.

• In-stock items typically ship within 1 business day of order receipt.

• Orders received on weekends or holidays will be processed on the next business day.

• Backordered items will be shipped as soon as they become available. Customers will be notified if significant delays are expected.

Shipping Methods

We ship across Canada using trusted parcel and freight carriers to provide the most economical and reliable delivery options available.

Parcel Shipments

Most orders are shipped via parcel carriers. Shipping rates are calculated based on the size, weight, and destination of your order.

Freight Shipments

Large, oversized, or heavy items may require freight delivery. Additional freight charges may apply and will be quoted prior to shipment when necessary.

Shipping Quotes

Due to the wide variety of products and destinations we serve, shipping charges may not be displayed at checkout.

Customers may choose one of the following options:

• Request a Shipping Quote – We will provide an exact shipping cost for approval before processing your order.

• Process My Order – We will ship your order using the most economical method available and add shipping charges to your invoice.

Delivery Times

Delivery times vary depending on destination and carrier service levels.

Estimated transit times:

• Ontario & Quebec: 1–3 business days

• Western Canada: 3–7 business days

• Atlantic Canada: 2–6 business days

• Remote locations: Additional transit time may apply

Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, or other circumstances beyond our control.

Damaged Shipments

Please inspect all shipments upon arrival.

If your shipment arrives damaged:

1. Note the damage with the carrier before signing.

2. Take photographs of the damaged packaging and product.

3. Contact our Customer Service Department within 48 hours of delivery.

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Return Policy

Returns Eligibility

Customer satisfaction is important to us. If you are not satisfied with your purchase, please contact our Customer Service Department before returning any item.

To be eligible for return:

• Products must be unused and in original condition.

• Products must be returned in original packaging.

• Return requests must be made within 60 days of receipt.

• Proof of purchase is required.

• A Return Authorization (RA) number must be obtained prior to returning merchandise.

Non-Returnable Items

The following items are generally not eligible for return unless defective, damaged in transit, or shipped in error:

• Custom manufactured products

• Custom printed or personalized items

• Special order products

• Display Cases

• Custom Furniture

• Custom Shelving

• Other non-stock or made-to-order items

• Clearance or final sale items

• Opened software, media, or consumable products

Items such as Display Cases, Custom Furniture, Custom Shelving, and other special-order (non-stock) products are manufactured or procured specifically for customer requirements and therefore may not be eligible for return, cancellation, or exchange once an order has been placed.

Special-order products may require a deposit and may not be cancelled once production or procurement has begun.

Return Authorization Required

All returns require a Return Authorization (RA) number.

Before returning any merchandise, please contact Carr McLean Customer Service to obtain authorization. Returns sent without prior authorization may be refused.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 20%, depending on product type and manufacturer requirements.

Original shipping charges are non-refundable unless the return is the result of:

• A shipping error by Carr McLean

• A defective product

• A product damaged in transit

Customers are responsible for return shipping costs unless otherwise approved.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery.

2. Provide your order number and photographs of the issue.

3. Our team will review the claim and arrange replacement, repair, or refund as appropriate.

No restocking fee will apply to approved damaged or defective product claims.

Refunds

Once your return has been received and inspected:

• Approved refunds will be issued to the original payment method.

• Please allow 5–10 business days for processing.

• Depending on your financial institution, additional time may be required for the refund to appear on your statement.

Questions About Shipping & Returns

If you have any questions regarding our Shipping & Return Policy, require assistance with a return request, or need clarification regarding product eligibility, please contact us before placing your order or returning merchandise.

Taylor Barclay
Vice-President of Sales

Toll Free: 1-800-268-2123
Phone: (416) 252-3371

Our team will be pleased to assist you with any questions or concerns regarding your order, shipping arrangements, return eligibility, or product availability.

Carr McLean Limited

461 Horner Avenue
Etobicoke, Ontario M8W 4X2

Phone: 1-800-268-2123
Email: sales@carrmclean.ca

Business Hours:

Monday–Thursday: 8:00 AM – 5:00 PM EST
Friday: 8:00 AM – 4:30 PM EST