Customer Service

Shipping & Delivery

Next Day Shipping is Standard!

In-stock products ship the very next day.

Parcel Shipments

We ship everywhere across Canada using several different companies to offer you the most economical rates possible. Due to our wide variety of products and the vast shipping areas we cover, we cannot provide an instant shipping quote through our website. We do however offer a quote shipping option prior to your order being placed. If you select this shipping method we will instantly convert your order to a quote and provide you with the exact shipping cost for your order. In the event, you have purchased from us before and are confident we will provide you with the most economical rate we can. Select the option to just proceed with your order and your order will be processed without a quote and an additional shipping charge will be added to your order.

Freight Shipments

Large items and orders may be required to ship via one of our freight carriers. If an order is too large to send via parcel an instant shipping estimate may not be available. We can simply add the charges after the order is shipped, or you may choose to receive a rate quote prior to us processing your order.

Privacy & Security

E-commerce Privacy Policy
Carr McLean is dedicated to providing you with the highest level of privacy and security possible, to ensure your online ordering experience is enjoyable and secure.

Personal Information
Any information transmitted to Carr McLean will be treated with the strictest confidentiality. We will not sell or disclose personal information to any third party, except for the purposes of (i) compliance with the law, (ii) protection of the rights, property and safety of our customers, employees, or Carr McLean itself, (iii) enforcement of our payment terms and policies.

Information Requested
The following is requested for billing, shipping and verification purposes only.

Billing Name (company / institution) – Attention Name – Address – Phone Number (in case of problems) – Credit Card / Payment information.

The personal information provided to Carr McLean will be used solely for the purpose of processing your orders, and payments of the same. In the future we may offer announcements, product information etc via e-mail. This email will be sent directly from Carr McLean and not any third party. If you do not wish to receive these emails, please contact Carr McLean and you will be removed from the recipients list, or choose the appropriate selection under your account information.

We request only the information required to conduct proper business. Should you be uncomfortable providing this over the internet, please contact our customer service staff directly at 1-800-268-2123 (Canada only), or 416-252-3371.

Passwords
Carr McLean employees do not have access to view or change passwords of our customer accounts.  Should you forget the password, please use the "Forgot Password" feature found in the login page.  Your password will be emailed directly to your email address.  Once logged in, you have the option to change your existing password.

Assistance
If you feel your information has been misused, or that Carr McLean has not adhered to its privacy policy above, please email us or call Customer Service at 416-252-3371. We will attempt to rectify any problem or answer any questions as quickly and efficiently as possible.

Changes
Carr McLean Limited reserves the right to add to, or change any of the above policy. Should this happen, the changes will be posted on this page.

Returns & Replacements

If you have any issue with regards to an item you have ordered please contact our Customer Service Department at sales@carrmclean.ca or call Toll Free: 1 (800) 268 2123.

Ordering
  1. Online – Place your orders quickly and easily with our easy to use website!
  2. Phone 1-800-268-2123 or 416 252-3371 for Toronto 
    Our knowledgeable and friendly customer service personnel are ready to assist, with your questions, orders, suggestions and more.
  3. FAX 1-800-871-2397 or 416 252-9203 for Toronto 
    If you don't have one, you can download an order form.
  4. Email - Just send your order and information to sales@carrmclean.ca We will look after the rest. 
Payment, Pricing & Promotions

Carr McLean happily accepts Visa, Mastercard, Cheque or Money Order: Payable to Carr McLean Limited